Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 8650How do I get rid of a gap or overlap "Warning" when entering bills?
  3. 6097What's the difference between my "property" GFA and my "use total" GFA?
  4. 5135How do I account for my vacant space in my Office, Bank, Financial Center, Courthouse, or Medical Office?
  5. 4674Can I get a score if my Data Center is not separately metered?
  6. 4580Can I change my meter type?
  7. 4489How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 4132How do I enter parking?
  9. 4108How do I transfer a property to another user?
  10. 4103Which property types are eligible for an ENERGY STAR score/certification?
  11. 3841What enhancements are planned for Portfolio Manager?
  1. Most Recent Topics
  2. 05/22/2015How do I see my average Source EUI and ENERGY STAR Score by group?
  3. 05/20/2015What should I include in my GFA?
  4. 05/20/2015Which property types are eligible for ENERGY STAR certification as a campus?
  5. 05/20/2015When I share a parent property, are the child buildings automatically shared?
  6. 05/20/2015Is it possible to associate a single meter to multiple properties?
  7. 05/20/2015If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  8. 05/20/2015How do I determine the energy use for a property if I have one meter that services multiple buildings?
  9. 05/20/2015How do I create individual buildings for my multi-building property (campus)?
  10. 05/20/2015How do I benchmark a campus?
  11. 05/20/2015How do I benchmark a campus of buildings that receive energy from a shared heating/cooling system?
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