Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 9144How do I get rid of Meter Gaps and Overlaps?
  3. 6695What GFA's are tracked for my property?
  4. 5339How do I account for my vacant space in my Office, Bank, Financial Center, Courthouse, or Medical Office?
  5. 4815Can I get a score if my Data Center is not separately metered?
  6. 4754Can I change my meter type?
  7. 4631How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 4594Which property types are eligible for an ENERGY STAR score/certification?
  9. 4330How do I enter parking?
  10. 4226How do I transfer properties to another user?
  11. 3893What enhancements are planned for Portfolio Manager?
  1. Most Recent Topics
  2. 08/04/2015How do I set up a connection with my customers in Portfolio Manager to enable us to share and exchange data?
  3. 08/04/2015Why do property/meter shares remain in place after I've disconnected my account from the account that made those shares?
  4. 08/04/2015When a customer transfers one of their properties to a new property data administrator (PDA) account, is that new PDA account automatically connected with my account?
  5. 08/04/2015How do I connect with the new account when a property that was shared with me is transferred?
  6. 08/04/2015Am I able to exchange data with a property after it has been transferred to a new property data administrator (PDA) account?
  7. 08/04/2015When a user transfers one of their properties to a different account will I be given contact information for the new account holder?
  8. 07/31/2015How do I enter parking?
  9. 07/31/2015How do I improve my properties with low scores?
  10. 07/31/2015How do I transfer properties to another user?
  11. 07/31/2015Is it possible to change my Portfolio Manager username?
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