Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 7633If I update the property use details for a child property will the parent property automatically be updated?
  3. 5011I'm getting a warning when I enter my bill data. What does it mean?
  4. 4979Are there any known issues/bugs in the new Portfolio Manager?
  5. 4010What browsers does Portfolio Manager support?
  6. 2834How do I set up my meters to indicate which ones should be used for my property’s metrics?
  7. 2705Can I change my meter type?
  8. 2673How do I account for my office’s vacant space?
  9. 2364My data center is not separately metered. Can I get a score?
  10. 2354How do I transfer properties to another user?
  11. 2330I have a score above 75, but I don't have the option to apply. Why?
  1. Most Recent Topics
  2. 7/22/2014Can I transfer a campus of multiple properties?
  3. 7/21/2014What property type should I use for brewery?
  4. 7/18/2014When is the 2015 ENERGY STAR Awards Ceremony?
  5. 7/18/2014Why did my score change with the Upgrade?
  6. 7/18/2014My agency had issues accessing some of our properties after the Portfolio Manager upgrade last July. Have those issues been resolved?
  7. 7/18/2014What is the best way for me to organize my agencies’ property records in Portfolio Manager?
  8. 7/18/2014Is my agency required to report water consumption for our covered facilities?
  9. 7/18/2014Can EPA delete my agency’s inactive accounts?
  10. 7/18/2014How does Portfolio Manager help my agency demonstrate our progress toward meeting the Federal Guiding Principles?
  11. 7/18/2014My agency used re-sharing extensively in the old Portfolio Manager. Are there plans to restore that functionality in the new tool?
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