Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 9101If I update the Property Use Details for a child property will the parent property automatically be updated?
  3. 6086I'm getting a warning when I enter my bill data. What does it mean?
  4. 6046What browsers does Portfolio Manager support?
  5. 5498Are there any known issues/bugs in the new Portfolio Manager?
  6. 3567How do I account for my office’s vacant space?
  7. 3455How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 3328Can I change my meter type?
  9. 3232Can I get a score if my Data Center is not separately metered?
  10. 2999How do I transfer a property to another user?
  11. 2844What's the difference between my "property" GFA and my "use total" GFA?
  1. Most Recent Topics
  2. 10/28/2014What is the deadline for inclusion in the November Multifamily Press Release?
  3. 10/28/2014Are ENERGY STAR scores influenced as additional properties are added to Portfolio Manager?
  4. 10/28/2014What constitutes a single structure? What if multiple buildings are connected via hallways, common spaces, etc.?
  5. 10/28/2014What trainings are available for Portfolio Manager and how do I sign up?
  6. 10/28/2014When are the upcoming Office Hours?
  7. 10/28/2014What CBECS data is Portfolio Manager using to create data the 1-100 scores?
  8. 10/27/2014Can I change a Property Use Type (ex: from Retail to Office)?
  9. 10/27/2014How do I set up my meters to indicate which ones should be used for my property’s metrics?
  10. 10/24/2014When is the deadline for my state or local benchmarking requirement?
  11. 10/24/2014Is there a list of enhancements planned for Portfolio Manager?
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