Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 8361How do I get rid of a gap or overlap "Warning" when entering bills?
  3. 5717What's the difference between my "property" GFA and my "use total" GFA?
  4. 5062How do I account for my vacant space in my Office, Bank, Financial Center, Courthouse, or Medical Office?
  5. 4626Can I get a score if my Data Center is not separately metered?
  6. 4500Is it possible to change my meter type?
  7. 4441How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 4054How do I transfer a property to another user?
  9. 4049How do I enter parking?
  10. 3893Which property types are eligible for an ENERGY STAR score/certification?
  11. 3798What enhancements are planned for Portfolio Manager?
  1. Most Recent Topics
  2. 04/24/2015What does “time weighted” mean?
  3. 04/24/2015How do I enter my Geothermal Heat Pump?
  4. 04/24/2015Related Content to [How do I enter my Geothermal Heat Pump? ] (1)
  5. 04/24/2015Which property IDs are tracked in Portfolio Manager?
  6. 04/24/2015When is the deadline for my state or local benchmarking requirement?
  7. 04/24/2015If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  8. 04/24/2015I need to respond to a Data Request. Do you have any materials to help?
  9. 04/24/2015How do I find the receipt or confirmation e-mail for the required benchmarking report that I submitted?
  10. 04/24/2015How do I create a Data Request to collect data from others?
  11. 04/24/2015Do you have information about the NYC LL84 benchmarking report?
  1. My Recent Topics
  2. You do not currently have any "My Recent Topics" information. You will see your most recent viewed topics when you begin to browse the Knowledgebase
Welcome Guest