Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 8483If I update the Property Use Details for a child property will the parent property automatically be updated?
  3. 5566I'm getting a warning when I enter my bill data. What does it mean?
  4. 5301Are there any known issues/bugs in the new Portfolio Manager?
  5. 5251What browsers does Portfolio Manager support?
  6. 3196How do I set up my meters to indicate which ones should be used for my property’s metrics?
  7. 3184How do I account for my office’s vacant space?
  8. 3070Can I change my meter type?
  9. 2863Can I get a score if my Data Center is not separately metered?
  10. 2752How do I transfer a property to another user?
  11. 2641Is there a list of enhancements planned for Portfolio Manager?
  1. Most Recent Topics
  2. 9/19/2014What data was used to develop the score for multifamily properties?
  3. 9/19/2014What if I can't get whole building data because I don't have access to tenant bills?
  4. 9/19/2014In a mixed use building, does each Property Use have to meet the occupancy requirements?
  5. 9/19/2014How do I add a new property use to an existing property?
  6. 9/19/2014I have a score above 75, but I don't have the option to apply. Why?
  7. 9/18/2014What are the requirements for multifamily housing to earn ENERGY STAR certification?
  8. 9/18/2014I have a 20 story building with apartments in the first 5 floors, and office space in the top 15 floors. Are the apartments in a low, mid, or high rise?
  9. 9/18/2014Can I exclude any property uses in my application for certification?
  10. 9/18/2014When should I create separate property uses (I have an office with a restaurant, a health club, and a dry cleaner)?
  11. 9/18/2014What is "Property Type?"
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