Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 7653If I update the property use details for a child property will the parent property automatically be updated?
  3. 5023I'm getting a warning when I enter my bill data. What does it mean?
  4. 4987Are there any known issues/bugs in the new Portfolio Manager?
  5. 4032What browsers does Portfolio Manager support?
  6. 2840How do I set up my meters to indicate which ones should be used for my property’s metrics?
  7. 2712Can I change my meter type?
  8. 2682How do I account for my office’s vacant space?
  9. 2375My data center is not separately metered. Can I get a score?
  10. 2363How do I transfer properties to another user?
  11. 2335I have a score above 75, but I don't have the option to apply. Why?
  1. Most Recent Topics
  2. 7/25/2014When are the upcoming Office Hours?
  3. 7/25/2014What is the best way to organize my agencies’ property records in Portfolio Manager?
  4. 7/25/2014My agency used re-sharing extensively in the old Portfolio Manager. Are there plans to restore that functionality in the new tool?
  5. 7/25/2014My agency had issues accessing some of our properties after the upgrade in July 2013. Have those issues been resolved?
  6. 7/25/2014Is my agency required to report water consumption for our covered facilities?
  7. 7/25/2014How do I delete a Portfolio Manager account?
  8. 7/25/2014How do I export my buildings' data to CTS?
  9. 7/25/2014How much does an LP's review for ENERGY STAR certification cost?
  10. 7/25/2014How do I input my building’s CTS ID into Portfolio Manager?
  11. 7/25/2014How does Portfolio Manager help my agency demonstrate our progress toward meeting the Federal Guiding Principles?
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