Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 9131If I update the Property Use Details for a child property will the parent property automatically be updated?
  3. 6105I'm getting a warning when I enter my bill data. What does it mean?
  4. 6077What browsers does Portfolio Manager support?
  5. 5508Are there any known issues/bugs in the new Portfolio Manager?
  6. 3578How do I account for my office’s vacant space?
  7. 3466How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 3340Can I change my meter type?
  9. 3245Can I get a score if my Data Center is not separately metered?
  10. 3009How do I transfer a property to another user?
  11. 2866What's the difference between my "property" GFA and my "use total" GFA?
  1. Most Recent Topics
  2. 10/30/2014Once I've downloaded my portfolio and made some changes to it, is there a way to easily upload all of this data again?
  3. 10/30/2014Do you have any troubleshooting tips for upload spreadsheets?
  4. 10/30/2014Can I download all of my Portfolio Manager data?
  5. 10/30/2014How do I create a spreadsheet upload template?
  6. 10/30/2014What property type should I use for a hotel, that also includes condos or apartments?
  7. 10/30/2014My utility does not exchange data with Portfolio Manager. How can I get them to?
  8. 10/30/2014What property type should I use for a retail store that includes a grocery store?
  9. 10/30/2014What do I do if I don't know the resource type or location for my green power?
  10. 10/28/2014What is the deadline for inclusion in the November Multifamily Press Release?
  11. 10/28/2014Are ENERGY STAR scores influenced as additional properties are added to Portfolio Manager?
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