Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 7250What's the difference between my "property" GFA and my "use total" GFA?
  3. 6216I have a multi-building property. If I update the property use details of a child property will the parent property automatically be updated?
  4. 4356Are there any known issues/bugs in the new Portfolio Manager?
  5. 4134I'm getting a warning when I enter my bill data. What does it mean?
  6. 2169How do I set up my meters to indicate which ones should be used for my property’s metrics?
  7. 1998Can I change my meter type?
  8. 1914How do I set up a connection with my customers in Portfolio Manager to enable us to share and exchange data?
  9. 1872I have a score above 75, but I don't have the option to apply. Why?
  10. 1863Why did my score change in the new Portfolio Manager?
  11. 1837How do I account for my office property’s vacant space in Portfolio Manager?
  1. Most Recent Topics
  2. 4/24/2014How do I enter steam generation from a heat recovery steam generator (HRSG) from cogeneration?
  3. 4/24/2014How do I enter District Steam that has been billed in pounds?
  4. 4/24/2014How do I enter the energy from my solar panels that generate some of my energy?
  5. 4/24/2014Why do some properties have the same energy performance score but different CO2 emissions?
  6. 4/24/2014What is the minimum occupancy for an office property to be eligible to earn the ENERGY STAR?
  7. 4/24/2014What is the Data Quality Checker?
  8. 4/24/2014What does "12 full months" of data mean?
  9. 4/24/2014My score has changed and now I am eligible for the ENERGY STAR label. Can I apply for previous years?
  10. 4/24/2014Is EPA developing a score for restaurants?
  11. 4/24/2014I'm getting an alert that I do not have an associated IT energy meter, when in fact I do. Why?
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