Search the Frequent Questions for immediate answers to the most common questions asked by others or send a question to our customer care team.
  1. ViewedMost Popular Topics
  2. 8640How do I get rid of a gap or overlap "Warning" when entering bills?
  3. 6079What's the difference between my "property" GFA and my "use total" GFA?
  4. 5132How do I account for my vacant space in my Office, Bank, Financial Center, Courthouse, or Medical Office?
  5. 4672Can I get a score if my Data Center is not separately metered?
  6. 4578Can I change my meter type?
  7. 4487How do I set up my meters to indicate which ones should be used for my property’s metrics?
  8. 4130How do I enter parking?
  9. 4106How do I transfer a property to another user?
  10. 4101Which property types are eligible for an ENERGY STAR score/certification?
  11. 3839What enhancements are planned for Portfolio Manager?
  1. Most Recent Topics
  2. 05/20/2015What should I include in my GFA?
  3. 05/20/2015Which property types are eligible for ENERGY STAR certification as a campus?
  4. 05/20/2015When I share a parent property, are the child buildings automatically shared?
  5. 05/20/2015Is it possible to associate a single meter to multiple properties?
  6. 05/20/2015If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  7. 05/20/2015How do I determine the energy use for a property if I have one meter that services multiple buildings?
  8. 05/20/2015How do I create individual buildings for my multi-building property (campus)?
  9. 05/20/2015How do I benchmark a campus?
  10. 05/20/2015How do I benchmark a campus of buildings that receive energy from a shared heating/cooling system?
  11. 05/20/2015Do the metrics for a campus automatically include the meters from the associated child properties?
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