Frequent Questions

The Knowledge Base has 354 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. New FAQs This Month (Apr 2014)
  2. I have 12 months of data, why am I getting an error that says I don't?
  3. When are the upcoming Office Hours?
  4. Is EPA developing a score for multifamily buildings?
  5. Is Portfolio Manager affected by the Heartbleed Bug?
  6. Can I enter energy use for my whole building (from a master meter or my utility) as well as parts of my building (sub-metered areas) without double counting energy use?
  7. When should I create separate property uses in my office building (for a restaurant? a coffee shop? a dry cleaner?)?
  8. Should my high school gymnasium be entered as a separate property use, or as part of the overall K-12 school?
  9. What does this error for the Data Quality Checker mean: "One or More Uses has less than 12 Full Calendar Months of Gross Floor Area"?
  10. Can I enter energy bills that are not monthly? Can I enter one energy bill for the entire year?
  11. If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  12. More...
  1. Account Basics
  2. Can I change my username?
  3. Can I have an "&" (ampersand) in my username or property name?
  4. Do you have any recommended best practices for large portfolios (over 1,000 properties)?
  5. Does Portfolio Manager capture and track electrical Demand data?
  6. How can I connect to my SPP?
  7. How can I connect to my utility provider?
  8. How can I export data from Portfolio Manager?
  9. How do I account for my parking in Portfolio Manager?
  10. How do I add a new property use to an existing property?
  11. How do I add more properties to an existing group?
  12. More...
  1. Campuses
  2. Before June 2013, I benchmarked my campus as a if it were a single “Building” and I used “spaces” to represent each building. Can I change this now so that it is more accurate?
  3. Can I change my property from a single “building” a multi-building property?
  4. I understand that a building can be associated with a property when a user is setting up a "campus." Can a building be associated with another building?
  5. What constitutes a single structure? What if multiple buildings are connected via hallways, common spaces, etc.?
  6. What property types can apply for the ENERGY STAR as a campus?
  1. Energy Metrics (score, EUI, etc.)
  2. Are ENERGY STAR scores influenced as additional properties are added to Portfolio Manager?
  3. How do I set up my meters to indicate which ones should be used for my property’s metrics?
  4. How does Portfolio Manager set a baseline date? Can I change it?
  5. How often does EPA update the calculations behind the ENERGY STAR scores?
  6. I am unhappy with my score - is there anything I can do to get it changed?
  7. I entered my meter data according to my statement from the utility company and my energy intensity seems very high. Why is this?
  8. I have two properties. Property A has a lower energy intensity than Property B, but Property B has a lower score. Why?
  9. Once I know how my buildings perform, how do I go about improving the poor ones?
  10. What CBECS data is Portfolio Manager using to create data the 1-100 scores?
  11. What does “Adjusted to Current Year” mean?
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  1. ENERGY STAR Certification
  2. Can a tenant apply for ENERGY STAR certification?
  3. Are there Licensed Professionals who provide pro-bono ENERGY STAR support for schools, churches, and other non-profits?
  4. Can I apply for ENERGY STAR certification for a single floor in a building?
  5. Can I apply for ENERGY STAR certification for an office property that isn't 100% occupied?
  6. Can I buy lapel pins or other merchandise from the ENERGY STAR online store?
  7. Can I exclude any property uses from my application?
  8. Can manufacturing or industrial plants earn ENERGY STAR certification?
  9. Can the Licensed Professional sign as the Signatory?
  10. Did the ENERGY STAR certification for medical offices and dormitories go away?
  11. How do I account for shell space that has not been fully built out on my building's ENERGY STAR application?
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  1. Meters
  2. Can I change my meter type?
  3. Can I change the name of a meter?
  4. Can I enter energy bills that are not monthly? Can I enter one energy bill for the entire year?
  5. Can I enter energy use for my whole building (from a master meter or my utility) as well as parts of my building (sub-metered areas) without double counting energy use?
  6. Can I enter negative water meter entries in Portfolio Manager?
  7. Do I need to include the fuel used to test my emergency generator?
  8. How can I add energy meter data (bills) to my property?
  9. How do I benchmark and report using metric units (GJ, m², etc.)?
  10. How do I determine the energy use for a property if I have one meter that services multiple properties?
  11. How do I enter District Steam that has been billed in pounds?
  12. More...
  1. Property Types
  2. Can a property located outside of the U.S. earn the ENERGY STAR?
  3. Can I enter a vacant space for any property type?
  4. How do I delete a property?
  5. How do I edit a property use detail?
  6. How do I reclassify a property use type that was incorrectly entered for my building in Portfolio Manager?
  7. I have a multi-building property. If I update the property use details of a child property will the parent property automatically be updated?
  8. Is EPA developing a score for multifamily buildings?
  9. Is EPA developing a score for restaurants?
  10. Is EPA doing anything to make whole building data available for buildings with multiple individually-metered tenants?
  11. Is property size an eligibility requirement for earning the ENERGY STAR?
  12. More...
  1. Reporting
  2. Are there sample copies of the SEP and other reports?
  3. Can I run a report with multiple year-ending dates? How about with monthly metrics?
  4. Can you provide a quick tutorial on how to use the Reporting Tab?
  5. How do I share a report template?
  6. I have 12 months of data, why am I getting an error that says I don't?
  7. I'm running a water report to compare my current year with my baseline, but the report isn't using my Water Baseline date?
  8. Once I've downloaded my portfolio and made some changes to it, is there a way to easily upload all of this data again?
  9. What charts and graphs are offered in the new Portfolio Manager?
  10. When I try to print my SEP, nothing happens. Is this a bug?
  1. Spreadsheet Uploads
  2. Can I reuse a template that I previously generated?
  3. Can I use formulas in my spreadsheet?
  4. Can I use the spreadsheet uploads to delete meter bills or properties?
  5. Do you have any troubleshooting tips for upload spreadsheets?
  6. For spreadhsheet uploads, I want to add meter bills for 2 different meters, but I don't have the same number of bills.
  7. How can I add energy meter data (bills) to my property?
  8. How do I access and navigate the spreadsheet uploads feature in Portfolio Manager?
  9. How do I create a spreadsheet upload template?
  10. Is there a limit on how many rows I import using the spreadsheet templates?
  11. Once I've downloaded my portfolio and made some changes to it, is there a way to easily upload all of this data again?
  12. More...
  1. State & Local Benchmarking Requirements
  2. Do you have information about the NYC LL84 benchmarking report?
  3. How do I find the receipt or confirmation e-mail for the required benchmarking report that I submitted?
  4. If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  5. When is the deadline for my state or local benchmarking requirement?
  1. Target Finder
  2. Are Target Finder’s emissions factors national, regional, or state-based?
  3. At what point during a design project is a building no longer eligible for the Design to Earn the ENERGY STAR certification?
  4. Can I use Target Finder for LEED documentation?
  5. Can I use Target Finder for major renovations?
  6. Does Target Finder guarantee performance?
  7. How do I obtain the "Estimated Design Energy" data in Target Finder and/or Portfolio Manager?
  8. How does the Target Finder score compare with ASHRAE 90.1?
  9. How is the energy use intensity calculated for a Target Finder target of “percent better than national median?”
  10. If my project uses on-site renewable energy, how do I account for it in Target Finder?
  11. What if my building type is not listed in Target Finder?
  12. More...
  1. Updated Models/Scores
  2. After a Portfolio Manager score update, is it harder to qualify for ENERGY STAR certification?
  3. After a Portfolio Manager score update, my proeprty score went from a 73 to an 78, with no operational changes. Is it now easier to qualify for the ENERGY STAR?
  4. After a Portfolio Manager score update, my score bumped up above 75. Can I apply for certification for previous years?
  5. After a Portfolio Manager score update, my score dropped below a 75. Will my current ENERGY STAR label be “revoked”?
  6. After a Portfolio Manager score update, why can't I see my old score along with my new scores?
  7. How often does EPA update the data behind the ENERGY STAR scores?
  8. If the Portfolio Manager score methodology update was applied historically, why is the change in score between my baseline and current years very different after the updates?
  9. What CBECS data is Portfolio Manager using to create data the 1-100 scores?
  10. Where can I get the new source to site energy conversion factors?
  11. Where can I obtain equations used to derive the property use types?
  12. More...
  1. Water Metrics
  2. How is water tracked in Portfolio Manager?
  3. I'm running a water report to compare my current year with my baseline, but the report isn't using my Water Baseline date?
  4. Should I include my sewer meter in my water metrics?
  5. What water metrics are available in Portfolio Manager reporting?
  1. Web Services
  2. Account Web Services A customer list is available through the “GET /customer/list ”service, but could customer lists be made available as a downloadable report through the web services GUI tab in the new Portfolio Manager?
  3. Account Web Services After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  4. General Web Services Integration Questions After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  5. Building Web Services Am I required to create buildings within a property?
  6. Transitioning - ABS 2.5 to New Web Services Are “change from baseline” metrics included in the current reporting services?
  7. Reporting Web Services Are “change from baseline” metrics included in the current reporting services?
  8. Reporting Web Services Are Heating Degree Days (HDD) and Cooling Degree Days (CDD) available via web services? What method will be used to retrieve that information?
  9. Property Use Web Services Are my building (espBldgID), space (espSpaceID), and meter (espMeterID) IDs the same after the transition?
  10. Property Web Services Are my building (espBldgID), space (espSpaceID), and meter (espMeterID) IDs the same after the transition?
  11. Building Web Services Are my building (espBldgID), space (espSpaceID), and meter (espMeterID) IDs the same after the transition?
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  1. Miscellaneous
  2. Can I buy lapel pins or other merchandise from the ENERGY STAR online store?
  3. Can properties outside of the US use Portfolio Manager?
  4. Do you have any recommended best practices for large portfolios (over 1,000 properties)?
  5. Does it matter if the property has a chiller or a rooftop HVAC system?
  6. Does Portfolio Manager capture and track electrical Demand data?
  7. Does Portfolio Manager use gross or rentable square footage?
  8. Has EPA done any analysis of the data in Portfolio Manager?
  9. How do I assign a weather station for a property that is not located in the United States or Canada?
  10. How do I track water use for compliance with the Federal Guiding Principles for High Performance Sustainable Buildings?
  11. I have a multi-building property. Do I have to create individual buildings in Portfolio Manager for my property? How do I do that?
  12. More...
  1. July 2013 Transition
  2. I have a multi-building property. If I update the property use details of a child property will the parent property automatically be updated?
  3. Are there any known issues/bugs in the new Portfolio Manager?
  4. I'm getting a warning when I enter my bill data. What does it mean?
  5. Why did my score change in the new Portfolio Manager?
  6. Is there a list of enhancements/improvements EPA is planning for Portfolio Manager?
  7. How do I transfer properties to another user?
  8. What browsers does Portfolio Manager support?
  9. How were space types for buildings in the old Portfolio Manager migrated to the new property uses in the new Portfolio Manager?
  10. Did the access rights for my shared properties change in the new Portfolio Manager?
  11. Were additional property types added to the new Portfolio Manager? Were there any changes to my property types during the data migration?
  12. More...
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