Frequent Questions

The Knowledge Base has 484 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Frequent Questions

  1. New FAQs This Month (Mar 2015)
  2. How do I benchmark a campus of buildings that receive energy from a shared heating/cooling system?
  3. Can I enter negative values for energy consumption?
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  1. Account Basics
  2. Can I mark a property as "Inactive"?
  3. Can I merge 2 duplicate versions of the same property into one?
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  1. ENERGY STAR Certification
  2. Can I apply for certification for previous years?
  3. Can I exclude any Property Uses in my application for certification?
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  1. Metrics (Site/Source EUI, etc.)
  2. Do any energy metrics include the cost data that I enter?
  3. Does building age affect energy use?
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  1. Meters
  2. Can I "calendarize" my bills?
  3. Can I combine 30 meters into one for entry into Portfolio Manager?
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  1. Reporting
  2. Can I get a water report to compare my current year with my water baseline?
  3. Can I run a report with multiple year-ending dates? How about with monthly metrics?
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  1. Spreadsheet Uploads
  2. Can I download all of my Portfolio Manager data?
  3. Can I reuse a template that I previously generated?
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  1. Property Types
  2. How do I add a swimming pool or fitness center to my property?
  3. Is it possible to change a Property Use Type (ex: from Retail to Office)?
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  1. Campuses
  2. Can a building be associated with another building as a "sibling" not as parent-child?
  3. Can a single-building be associated with more than one campus (parent property)?
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  1. State & Local Benchmarking Requirements
  2. Can I delete a Data Request that I created to collect data?
  3. Do you have information about the NYC LL84 benchmarking report?
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  1. Federal
  2. How do I delete a Portfolio Manager account?
  3. How do I export my buildings' data to CTS?
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  1. Target Finder
  2. Are Target Finder’s emissions factors national, regional, or state-based?
  3. At what point during a design project is a building no longer eligible for the Design to Earn the ENERGY STAR certification?
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  1. Training
  2. Do you have any training videos?
  3. What is the Certificate of Proficiency in Benchmarking?
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  1. Web Services
  2. Account Web Services A customer list is available through the “GET /customer/list ”service, but could customer lists be made available as a downloadable report through the web services GUI tab in the new Portfolio Manager?
  3. Account Web Services After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
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  1. Miscellaneous
  2. Are there any financial incentives for making energy improvements?
  3. Can I participate in user testing of new Portfolio Manager features?
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