Frequent Questions

The Knowledge Base has 469 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. New FAQs This Month (Feb 2015)
  2. Can I delete a Data Request that I created to collect data?
  3. What enhancements are planned for Portfolio Manager?
  4. When are the upcoming Office Hours?
  5. Which report should I use?
  6. How do I determine my occupancy?
  7. You've locked the spreadsheets, now I can't filter, sort, insert, delete, etc!
  8. What is the “Test” designation for a property? How do I change it?
  9. How do I benchmark district steam, district hot water, and/or district chilled water?
  10. What’s the difference between Green Button’s “Connect” and Portfolio Manager’s web services?
  11. How do I read the Green Button file I downloaded from Portfolio Manager?
  12. More...
  1. Account Basics
  2. Can I mark a property as "Inactive"?
  3. Can I merge 2 duplicate versions of the same property into one?
  4. How can I export data from Portfolio Manager?
  5. How do I add a new Property Use to an existing property?
  6. How do I get access to a property my organization has recently acquired?
  7. Someone left my company, how can I get access to his buildings in Portfolio Manager?
  8. The old Portfolio Manager had a great dashboard that listed all my properties and scores, etc. Will you be creating a similar dashboard in the new Portfolio Manager?
  9. What are the "best practices" for large portfolios (over 1,000 properties)?
  10. What constitutes a single structure? What if multiple buildings are connected via hallways, common spaces, etc.?
  11. What does "12 full months" mean?
  12. More...
  1. ENERGY STAR Certification
  2. Can I exclude any Property Uses in my application for certification?
  3. Did the ENERGY STAR certification for medical offices and dormitories go away?
  4. Do I need to re-apply for ENERGY STAR certification on an annual basis?
  5. Do you accept electronic signatures for my application?
  6. How do I account for shell space that has not been fully built out on my building's ENERGY STAR application?
  7. How do I meter my data center's IT energy for ENERGY STAR certification?
  8. How is my certification award year determined?
  9. How long does it take for application review and approval?
  10. I have a 75, but I don't have the option to apply. Why?
  11. I’m getting an eligibility alert for my property that doesn’t apply. What should I do?
  12. More...
  1. Metrics (Site/Source EUI, etc.)
  2. Can I get the equations used to derive the scores?
  3. Do any energy metrics include the cost data that I enter?
  4. Does building age affect energy use?
  5. How do I assess a property if there is no EPA score?
  6. How do I change a baseline date?
  7. How do I improve my properties with low scores?
  8. How do I set up my meters to indicate which ones should be used for my property’s metrics?
  9. I have two properties. Property A has a lower energy intensity than Property B, but Property B has a lower score. Why?
  10. I think my Electric Distribution Utility is incorrect. How can I correct it?
  11. Is there a list of all the metrics available in custom reporting?
  12. More...
  1. Meters
  2. Can I "calendarize" my bills?
  3. Can I combine 30 meters into one for entry into Portfolio Manager?
  4. Can I enter energy bills that are not monthly? Can I enter one energy bill for the entire year?
  5. Can I enter energy use for my whole building (from a master meter or my utility) as well as parts of my building (sub-metered areas) without double counting energy use?
  6. Do I need to include the fuel used to test my emergency generator?
  7. Do the metrics for a campus automatically include the meters from the associated child properties?
  8. How do I benchmark and report using metric units (GJ, m², etc.)?
  9. How do I benchmark district steam, district hot water, and/or district chilled water?
  10. How do I change the "Date Meter Became Active?"
  11. How do I change the name of a meter?
  12. More...
  1. Reporting
  2. Can I get a water report to compare my current year with my water baseline?
  3. Can I run a report with multiple year-ending dates? How about with monthly metrics?
  4. How do I generate custom reports?
  5. How do I generate standard reports?
  6. How do I share a report template?
  7. If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  8. When I try to print my report (ex: SEP), nothing happens. Is this a bug?
  9. Which report should I use?
  10. Why do the Industry Average numbers on the SEP differ for properties of the same type?
  11. Will a data request submission automatically remove properties that don’t have 12 full months of data?
  1. Spreadsheet Uploads
  2. Can I download all of my Portfolio Manager data?
  3. Can I reuse a template that I previously generated?
  4. Can I reverse a spreadsheet upload once it has posted with a status of "success"?
  5. Can I use formulas in my spreadsheet?
  6. Can I use the spreadsheet uploads to delete meter bills or properties?
  7. Do you have any troubleshooting tips for upload spreadsheets?
  8. For spreadhsheet uploads, I want to add meter bills for 2 different meters, but I don't have the same number of bills.
  9. How do I access and navigate the spreadsheet uploads feature?
  10. How do I create a spreadsheet upload template?
  11. Is there a limit on how many rows I import using the spreadsheet templates?
  12. More...
  1. Property Types
  2. How do I add a swimming pool or fitness center to my property?
  3. Is it possible to change a Property Use Type (ex: from Retail to Office)?
  4. What property type should I use for ________?
  5. What property type should I use for a hotel, that also includes condos or apartments?
  6. What property type should I use for a park with ball fields?
  7. What property type should I use for an art gallery?
  8. What property type should I use for brewery?
  9. What property types are available in Portfolio Manager?
  10. Where can I find information on ENERGY STAR scores for each property type?
  11. Which property types are eligible for an ENERGY STAR score/certification?
  12. More...
  1. Campuses
  2. Can a building be associated with another building as a "sibling" not as parent-child?
  3. Can a single-building be associated with more than one campus (parent property)?
  4. Do I have to enter all the individual buildings separately for a multi-building property?
  5. Do the metrics for a campus automatically include the meters from the associated child properties?
  6. How do I create individual buildings for my multi-building property (campus)?
  7. How do I determine the energy use for a property if I have one meter that services multiple buildings?
  8. If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  9. If I update the Property Use Details for a child property will the parent property automatically be updated?
  10. Is it possible to associate a single meter to multiple properties?
  11. What are the options for benchmarking campuses?
  12. More...
  1. State & Local Benchmarking Requirements
  2. Can I delete a Data Request that I created to collect data?
  3. Do you have information about the NYC LL84 benchmarking report?
  4. How do I create a Data Request to collect data from others?
  5. How do I find the receipt or confirmation e-mail for the required benchmarking report that I submitted?
  6. I need to respond to a Data Request. Do you have any materials to help?
  7. If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  8. When is the deadline for my state or local benchmarking requirement?
  9. Which property IDs are tracked in Portfolio Manager?
  1. Federal
  2. How do I delete a Portfolio Manager account?
  3. How do I export my buildings' data to CTS?
  4. How do I input my building’s CTS ID into Portfolio Manager?
  5. How do I track water use for compliance with the Federal Guiding Principles for High Performance Sustainable Buildings?
  6. How does Portfolio Manager help my agency demonstrate our progress toward meeting the Federal Guiding Principles?
  7. I forgot my Password and/or Username. Help!
  8. Is my agency required to report water consumption for our covered facilities?
  9. My agency had issues accessing some of our properties after the upgrade in July 2013. Have those issues been resolved?
  10. My agency used re-sharing extensively in the old Portfolio Manager. Are there plans to restore that functionality in the new tool?
  11. What are the "best practices" for large portfolios (over 1,000 properties)?
  12. More...
  1. Target Finder
  2. Are Target Finder’s emissions factors national, regional, or state-based?
  3. At what point during a design project is a building no longer eligible for the Design to Earn the ENERGY STAR certification?
  4. Can I use Target Finder for LEED documentation?
  5. Can I use Target Finder for major renovations?
  6. Does Target Finder guarantee performance?
  7. How can ENERGY STAR help me with the Architecture 2030 Challenge?
  8. How do I obtain the "Estimated Design Energy" data in Target Finder and/or Portfolio Manager?
  9. How does the Target Finder score compare with ASHRAE 90.1?
  10. How is the EUI calculated for a Design Target of “percent better than national median?”
  11. If my project uses on-site renewable energy, how do I account for it in Target Finder?
  12. More...
  1. Training
  2. Do you have any training videos?
  3. What trainings are available for Portfolio Manager and how do I sign up?
  4. When are the upcoming Office Hours?
  1. Web Services
  2. Account Web Services A customer list is available through the “GET /customer/list ”service, but could customer lists be made available as a downloadable report through the web services GUI tab in the new Portfolio Manager?
  3. Account Web Services After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  4. General Web Services Integration Questions After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  5. Connection/Share Web Services Am I able to exchange data with a property after it has been transferred to a new property data administrator (PDA) account?
  6. Building Web Services Am I required to create buildings within a property?
  7. Reporting Web Services Are “change from baseline” metrics included in the current reporting services?
  8. Reporting Web Services Are Heating Degree Days (HDD) and Cooling Degree Days (CDD) available via web services? What method will be used to retrieve that information?
  9. Target Finder Web Services Are there web services available for Target Finder?
  10. Property Web Services Are there web services that can help me find out why my property is not receiving a score?
  11. Building Web Services Are there web services that can help me find out why my property is not receiving a score?
  12. More...
  1. Miscellaneous
  2. Can I participate in user testing of new Portfolio Manager features?
  3. Does it matter if the property has a chiller or a rooftop HVAC system?
  4. Does Portfolio Manager capture and track electrical Demand data?
  5. Has EPA done any analysis of the data in Portfolio Manager?
  6. How can I become an ENERGY STAR Partner?
  7. How many buildings are in Portfolio Manager?
  8. I don't have whole building energy data - what's being done to change this for the future?
  9. What are the "best practices" for large portfolios (over 1,000 properties)?
  10. What happened to ENERGY STAR's Leaders program?
  11. What's Portfolio Manager's Privacy Policy?
  12. More...
Welcome Guest