Frequent Questions

The Knowledge Base has 509 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. New FAQs This Month (Aug 2015)
  2. How do I update my building profile?
  3. What is Share Forward?
  4. More...
  1. Improving Energy Efficiency
  2. Do you have any resources for tenants or workers to be more energy efficient?
  3. Do you have any tips for engaging employees and tenants?
  4. More...
  1. Account Basics
  2. Can I mark a property as "Inactive"?
  3. Can I merge 2 duplicate versions of the same property into one?
  4. More...
  1. ENERGY STAR Certification
  2. Can I apply for certification for previous years?
  3. Can medical offices and dormitories get ENERGY STAR certification?
  4. More...
  1. Property Information
  2. Property Use Details Are updates to a child property automatically saved to the parent property?
  3. How do I change ...? Can I change my meter type?
  4. More...
  1. Property Types
  2. Can medical offices and dormitories get ENERGY STAR certification?
  3. How do I add a swimming pool or fitness center to my property?
  4. More...
  1. Metrics (Site/Source EUI, etc.)
  2. Do any energy metrics include the cost data that I enter?
  3. Does building age affect energy use?
  4. More...
  1. Meters
  2. Can I enter energy use for my whole building (from a master meter or my utility) as well as parts of my building (sub-metered areas) without double counting energy use?
  3. Can I enter negative values for energy consumption?
  4. More...
  1. Reporting
  2. Can I get a water report to compare my current year with my water baseline?
  3. Can I run a report with multiple year-ending dates? How about with monthly metrics?
  4. More...
  1. Spreadsheet Uploads
  2. Can I download all of my Portfolio Manager data?
  3. Can I reuse a template that I previously generated?
  4. More...
  1. Campuses
  2. Are updates to a child property automatically saved to the parent property?
  3. Can a building be associated with another building as a "sibling" not as parent-child?
  4. More...
  1. State & Local Benchmarking Requirements
  2. Can I delete a Data Request that I created to collect data?
  3. Do you have information about the NYC LL84 benchmarking report?
  4. More...
  1. Federal
  2. How do I delete a Portfolio Manager account?
  3. How do I export my buildings' data to CTS?
  4. More...
  1. Target Finder
  2. Are Target Finder’s emissions factors national, regional, or state-based?
  3. At what point during a design project is a building no longer eligible for the Design to Earn the ENERGY STAR certification?
  4. More...
  1. Training
  2. Do you have any training videos?
  3. What is the Certificate of Proficiency in Benchmarking?
  4. More...
  1. Web Services
  2. Account Web Services A customer list is available through the “GET /customer/list ”service, but could customer lists be made available as a downloadable report through the web services GUI tab in the new Portfolio Manager?
  3. General Web Services Integration Questions After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  4. More...
  1. Miscellaneous
  2. Are there any financial incentives for making energy improvements?
  3. Can I participate in user testing of new Portfolio Manager features?
  4. More...
Welcome Guest