Frequent Questions

The Knowledge Base has 371 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. New FAQs This Month (July 2014)
  2. When are the upcoming Office Hours?
  3. What property type should I use for brewery?
  4. When is the 2015 ENERGY STAR Awards Ceremony?
  5. Do you have any resources for tenants or workers to be more energy efficient?
  6. Are there any known issues/bugs in the new Portfolio Manager?
  7. Where can I find information on the Battle of the Buildings?
  8. Are PEs and RAs the only ones allowed to certify an application?
  9. My property type doesn’t have a score in Portfolio Manager. Why? What is the process to add one?
  10. When should I create separate property uses in my office building (for a restaurant? a health club? a dry cleaner?)?
  11. Is there a list of enhancements/improvements EPA is planning for Portfolio Manager?
  1. Account Basics
  2. Are there any known issues/bugs in the new Portfolio Manager?
  3. How can I export data from Portfolio Manager?
  4. How do I add a new property use to an existing property?
  5. How do I add properties to an existing group?
  6. How do I assess a property if there is no EPA score?
  7. How do I change a property name?
  8. How do I get access to a property my organization has recently acquired?
  9. How does Portfolio Manager track unique identifiers (IDs)?
  10. I have 12 months of data, why am I getting an error that says I don't?
  11. I think my weather station is incorrect. Can I fix it?
  12. More...
  1. ENERGY STAR Certification
  2. Can I exclude any property uses in my application for certification?
  3. Did the ENERGY STAR certification for medical offices and dormitories go away?
  4. How do I account for shell space that has not been fully built out on my building's ENERGY STAR application?
  5. How do I need to meter my data center's annual IT energy in order to apply for ENERGY STAR certification?
  6. I have a score above 75, but I don't have the option to apply. Why?
  7. I’m getting an eligibility alert for my property that doesn’t apply. What should I do?
  8. My score has changed and now I am eligible for the ENERGY STAR label. Can I apply for previous years?
  9. What % of my property floor area needs to receive a score to earn certification?
  10. What is the deadline to earn 2014 ENERGY STAR certification?
  11. Which property types are eligible for ENERGY STAR certification as a campus?
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  1. Metrics - Energy (Site/Source EUI, etc.)
  2. Are the cost data that I enter factored into any of my energy metrics?
  3. How do I improve my properties with low scores?
  4. How do I set up my meters to indicate which ones should be used for my property’s metrics?
  5. How is parking included in my EUI? What about my ENERGY STAR score?
  6. I have two properties. Property A has a lower energy intensity than Property B, but Property B has a lower score. Why?
  7. MCF can mean "Million Cubic Feet" or "Thousand Cubic Feet." Which is it in Portfolio Manager?
  8. My meter data according to the statement from my utility seems very high. Could this be an error?
  9. What does “Adjusted to Current Year” mean?
  10. What is a baseline and how can I change it?
  11. Where can I obtain equations used to derive the property use types?
  12. More...
  1. Metrics - Water
  2. Can I get a water report to compare my current year with my water baseline?
  3. How do I track water use for compliance with the Federal Guiding Principles for High Performance Sustainable Buildings?
  4. How is water tracked in Portfolio Manager?
  5. Should I include my sewer meter in my water metrics?
  6. What water metrics are available in Portfolio Manager?
  1. Meters
  2. Can I change my meter type?
  3. Can I change the name of a meter?
  4. Can I combine 30 meters into one for entry into Portfolio Manager?
  5. Can I enter energy bills that are not monthly? Can I enter one energy bill for the entire year?
  6. Can I enter energy use for my whole building (from a master meter or my utility) as well as parts of my building (sub-metered areas) without double counting energy use?
  7. Do I need to include the fuel used to test my emergency generator?
  8. Do the metrics for a campus automatically include the meters from the associated child properties?
  9. How do I benchmark and report using metric units (GJ, m², etc.)?
  10. How do I determine the energy use for a property if I have one meter that services multiple properties?
  11. How do I enter District Steam that has been billed in pounds?
  12. More...
  1. Reporting
  2. Can I get a water report to compare my current year with my water baseline?
  3. Can I run a report with multiple year-ending dates? How about with monthly metrics?
  4. How do I share a report template?
  5. If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  6. If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  7. When I try to print my SEP, nothing happens. Is this a bug?
  8. Why do the Industry Average numbers reported on the Statement of Energy Performance reports differ from one property to another, even though the properties are the same type?
  9. Will a data request submission automatically remove properties that don’t have 12 full months of data?
  1. Spreadsheet Uploads
  2. Can I reuse a template that I previously generated?
  3. Can I reverse a spreadsheet upload once it has posted with a status of "success"?
  4. Can I use formulas in my spreadsheet?
  5. Can I use the spreadsheet uploads to delete meter bills or properties?
  6. Do you have any troubleshooting tips for upload spreadsheets?
  7. For spreadhsheet uploads, I want to add meter bills for 2 different meters, but I don't have the same number of bills.
  8. How do I access and navigate the spreadsheet uploads feature in Portfolio Manager?
  9. How do I create a spreadsheet upload template?
  10. Is there a limit on how many rows I import using the spreadsheet templates?
  11. Once I've downloaded my portfolio and made some changes to it, is there a way to easily upload all of this data again?
  12. More...
  1. Property Types
  2. Are properties located outside the U.S. eligible for ENERGY STAR certification?
  3. How do I reclassify a Property Use Type?
  4. Is EPA doing anything to make whole building data available for buildings with multiple individually-metered tenants?
  5. What property type should I use for brewery?
  6. Where can I find information on ENERGY STAR scores for each property type?
  7. Which property types are available in Portfolio Manager?
  8. Which property types are eligible for ENERGY STAR certification as a campus?
  9. Which property types are eligible for ENERGY STAR certification?
  10. Which property types can get a score in Canada?
  1. Campuses
  2. Can a building be associated with another building as a "sibling" not as parent-child?
  3. Can a single-building be associated with more than one campus (parent property)?
  4. Do I have to enter all the individual buildings separately for a multi-building property?
  5. Do the metrics for a campus automatically include the meters from the associated child properties?
  6. How do I create individual buildings for my multi-building property (campus)?
  7. How do I determine the energy use for a property if I have one meter that services multiple properties?
  8. If I select a Parent property (campus) in Reporting, are the child properties automatically included?
  9. If I update the property use details for a child property will the parent property automatically be updated?
  10. Is it possible to associate a single meter to multiple properties?
  11. What are the options for benchmarking campuses?
  12. More...
  1. State & Local Benchmarking Requirements
  2. Do you have information about the NYC LL84 benchmarking report?
  3. How do I find the receipt or confirmation e-mail for the required benchmarking report that I submitted?
  4. How does Portfolio Manager track unique identifiers (IDs)?
  5. If I've replied to a data request, and my contractor also (accidentally) submits for the same property, will mine be over-written?
  6. When is the deadline for my state or local benchmarking requirement?
  1. Federal
  2. How do I delete a Portfolio Manager account?
  3. How do I export my buildings' data to CTS?
  4. How do I input my building’s CTS ID into Portfolio Manager?
  5. How does Portfolio Manager help my agency demonstrate our progress toward meeting the Federal Guiding Principles?
  6. I forgot my Password and/or Username. Help!
  7. Is my agency required to report water consumption for our covered facilities?
  8. My agency had issues accessing some of our properties after the upgrade in July 2013. Have those issues been resolved?
  9. My agency used re-sharing extensively in the old Portfolio Manager. Are there plans to restore that functionality in the new tool?
  10. What are the "best practices" for large portfolios (over 1,000 properties)?
  11. What is the best way to organize my agencies’ property records in Portfolio Manager?
  12. More...
  1. Target Finder
  2. Are Target Finder’s emissions factors national, regional, or state-based?
  3. At what point during a design project is a building no longer eligible for the Design to Earn the ENERGY STAR certification?
  4. Can I use Target Finder for LEED documentation?
  5. Can I use Target Finder for major renovations?
  6. Does Target Finder guarantee performance?
  7. How do I obtain the "Estimated Design Energy" data in Target Finder and/or Portfolio Manager?
  8. How does the Target Finder score compare with ASHRAE 90.1?
  9. How is the energy use intensity calculated for a Target Finder target of “percent better than national median?”
  10. If my project uses on-site renewable energy, how do I account for it in Target Finder?
  11. What does Portfolio Manager offer for commercial new construction property designs?
  12. More...
  1. Updated Models/Scores
  2. After a Portfolio Manager score update, is it harder to qualify for ENERGY STAR certification?
  3. After a Portfolio Manager score update, my proeprty score went from a 73 to an 78, with no operational changes. Is it now easier to qualify for the ENERGY STAR?
  4. After a Portfolio Manager score update, my score bumped up above 75. Can I apply for certification for previous years?
  5. After a Portfolio Manager score update, my score dropped below a 75. Will my current ENERGY STAR label be “revoked”?
  6. After a Portfolio Manager score update, why can't I see my old score along with my new scores?
  7. How often does EPA update the data behind the ENERGY STAR scores?
  8. If the Portfolio Manager score methodology update was applied historically, why is the change in score between my baseline and current years very different after the updates?
  9. Where can I get the new source to site energy conversion factors?
  10. Where can I obtain equations used to derive the property use types?
  1. Web Services
  2. Account Web Services A customer list is available through the “GET /customer/list ”service, but could customer lists be made available as a downloadable report through the web services GUI tab in the new Portfolio Manager?
  3. Account Web Services After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  4. General Web Services Integration Questions After I apply for access to the web services LIVE environment as a data exchange provider, will my customers also need to apply for LIVE access for their individual accounts?
  5. Building Web Services Am I required to create buildings within a property?
  6. Reporting Web Services Are “change from baseline” metrics included in the current reporting services?
  7. Reporting Web Services Are Heating Degree Days (HDD) and Cooling Degree Days (CDD) available via web services? What method will be used to retrieve that information?
  8. Target Finder Web Services Are there web services available for Target Finder?
  9. Property Web Services Are there web services that can help me find out why my property is not receiving a score?
  10. Building Web Services Are there web services that can help me find out why my property is not receiving a score?
  11. Reporting Web Services Are there web services that can help me find out why my property is not receiving a score?
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  1. Miscellaneous
  2. Can properties outside of the US use Portfolio Manager?
  3. Do you have any resources for tenants or workers to be more energy efficient?
  4. Does it matter if the property has a chiller or a rooftop HVAC system?
  5. Does Portfolio Manager capture and track electrical Demand data?
  6. Has EPA done any analysis of the data in Portfolio Manager?
  7. How do I assign a weather station for a property that is not located in the United States or Canada?
  8. How do I track water use for compliance with the Federal Guiding Principles for High Performance Sustainable Buildings?
  9. If I do not know the resource type or location information related to a green power purchase what options do I have for inputting data into Portfolio Manager?
  10. Is EPA doing anything to make whole building data available for buildings with multiple individually-metered tenants?
  11. Is there a list of ALL the bug fixes and enhancements to Portfolio Manager since its July 2013 release?
  12. More...
  1. July 2013 Transition
  2. Did the access rights for my shared properties change in the new Portfolio Manager?
  3. How did water meters change from the old to the new Portfolio Manager?
  4. Why did my score change in the new Portfolio Manager?
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