Frequent Questions

The Knowledge Base has 249 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. July 2013 Upgrade
  2. When will the Portfolio Manager upgrade go live?
  3. Will additional building types be incorporated into the July 2013 upgrade?
  4. Will data I’m currently entering into Portfolio Manager be transferred into the upgraded system in July 2013?
  5. Will any ENERGY STAR scores be updated with the July 2013 Porfolio Manager upgrade?
  6. Will Portfolio Manager continue to use 2003 Commercial Building Energy Consumption Survey (CBECS) data as the reference population for the 1-100 energy performance score systems?
  7. More...
  1. Account Basics
  2. How do I submit my annual NYC LL84 benchmarking report through Portfolio Manager?
  3. How do I report District Steam that has been billed in pounds?
  4. What is a Baseline?
  5. How do I use Portfolio Manager?
  6. How do I add meter readings for my facility?
  7. More...
  1. Applying for ENERGY STAR certification
  2. How do I report District Steam that has been billed in pounds?
  3. Where can I buy an ENERGY STAR plaque for my building or facility?
  4. What is the definition of "Data Center"?
  5. How do I apply for the ENERGY STAR for my building?
  6. Once a property has earned EPA’s ENERGY STAR, does it need to reapply on an annual basis?
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  1. Energy Scores
  2. How do I submit my annual NYC LL84 benchmarking report through Portfolio Manager?
  3. How do I account for my office property's vacant space in Portfolio Manager?
  4. How do I report District Steam that has been billed in pounds?
  5. What is the EPA’s ENERGY STAR energy performance scale?
  6. Where can I obtain the equations used to derive the property use types?
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  1. Importing/Exporting Data
  2. How do I report District Steam that has been billed in pounds?
  3. Are there other options for benchmarking my portfolio that do not require manual data entry into Portfolio Manager?
  4. How can I easily update meter readings for multiple facilities in Portfolio Manager?
  5. How can I export data from my Portfolio Manager account?
  6. Can Building Management systems be linked to Portfolio Manager to automatically enter data?
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  1. Updated Models/Scores
  2. Where can I get the new source to site energy conversion factors?
  3. Why has my score changed?
  4. Has the eligibility requirement for parking garages changed (i.e., a parking garage's gross floor area cannot exceed 100% of the building's gross floor area) and, if so, will my garage need to be on a separate meter or sub-meter?
  5. My score has changed due to an update EPA made to the model, and now I am eligible for the ENERGY STAR label. Can I apply for previous years?
  6. Why can’t I see my old scores?
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  1. Space Types
  2. What types of buildings can be evaluated using Portfolio Manager?
  3. How do I classify a boarding school in Portfolio Manager?
  1. Sub-Metering
  2. What constitutes a single structure? What if multiple buildings are connected via hallways, common spaces, etc?
  3. How do I determine the energy use for a facility if I have one meter that services multiple facilities?
  1. Web Services
  2. Property Use Web Services How will space types for buildings currently in Portfolio Manager migrate to the new property uses in the upgraded Portfolio Manager?
  3. Meter Web Services Is there a list of valid property-level energy meter types and unit of measure combinations?
  4. Transitioning - ABS 2.5 to New Web Services Will “change from baseline” metrics be added to the current reporting services?
  5. Reporting Web Services Will “change from baseline” metrics be added to the current reporting services?
  6. Transitioning - ABS 2.5 to New Web Services How will the user interface for data exchange differ in the new release? What functionality will it have?
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  1. Target Finder
  2. How do I obtain the "Estimated Design Energy" data in Target Finder?
  3. Are Target Finder’s emissions factors national, regional, or state-based
  4. How does the EPA Target Finder rating compare with ASHRAE 90.1?
  5. What if my building type is not listed in Target Finder?
  6. How is the energy use intensity calculated for a Target Finder rating of “percent better than average?”
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  1. Miscellaneous
  2. How do I submit my annual NYC LL84 benchmarking report through Portfolio Manager?
  3. How do I report District Steam that has been billed in pounds?
  4. Has EPA done any analysis of the data in Portfolio Manager?
  5. Does Portfolio Manager use gross or rentable square footage?
  6. Does it matter if the building has a chiller or a rooftop HVAC system?
  7. More...